Frequently asked Questions

How do I make an order?

: Here's a step-by-step guide to placing an order:

  1. Choose the desired product: Browse through our online store and select the product you wish to purchase.
  2. Add to cart: Once you've found the product you want, click on the "Add to Cart" button. This will add the item to your virtual shopping cart.
  3. Review your cart: To ensure you have selected the correct product, quantities, and any optional variations, review the items in your shopping cart.
  4. Proceed to checkout: When you're ready to complete your purchase, click on the "Checkout" button. This will take you to the order fulfillment process.
  5. Provide required information: During checkout, you will be prompted to enter your shipping address, billing information, and any other necessary details. Please ensure all the information is accurate and complete to avoid any issues with your order.
  6. Confirm and place the order: Before finalizing the purchase, carefully review the order summary, including the products, quantities, and total cost. If everything is accurate, click on the "Place Order" or similar button to confirm your purchase.
  7. Order confirmation: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase, including an order number. Keep this email for future reference.

If you encounter any difficulties or have further questions during the ordering process, please don't hesitate to reach out to our customer support team for assistance.

How long is the shipping process?

A: The shipping duration depends on the shipping method you choose. Here are the estimated delivery times for each shipping option:

  1. Economy Shipping ($0.00 Free): This method typically delivers within 5-8 business days.
  2. Standard Shipping ($12.00 via FedEx Ground): This method usually delivers within 2-4 business days.
  3. Express Shipping ($26.00): This expedited shipping method usually delivers within 1-2 business days.

Please note that these timeframes are estimates and may vary based on factors such as your location, customs clearance procedures, and any unforeseen circumstances that may impact shipping. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your package.

If you have any specific concerns about the shipping duration for your order, feel free to contact our customer support team, and they will be happy to assist you further.

Our Shipping Policy

Can I return an item?

A: Absolutely! We have a Return and Refund Policy in place to ensure customer satisfaction. Here are the details:

Return Eligibility: You can request a return for any reason within 14 days of receiving your item.

Return Process: To initiate a return, please contact us at info@ateliercouturefashion.com within the specified timeframe. Provide your name, order number, and a description of why you would like to return the item. It would be helpful to include at least three clear photos of the item as well.

Return Acceptance: We accept returns for the following reasons:

  • Damaged item upon delivery
  • Incorrect item sent

Condition of Returned Item: The item must be in its original condition, with all tags and packaging intact. We understand that the item may have been opened or used during inspection, and that does not disqualify it from being returned.

Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds are typically processed promptly within a few business days.

Damages, Issues, and Exchanges: We encourage you to inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. If you wish to exchange an item, please initiate a return and make a separate purchase for the desired item.

Additional Information:

  1. All returns are free of charge, and we do not impose any restocking fees.
  2. Return shipping labels will be provided at our expense.

Please don't hesitate to reach out if you have any further questions or concerns regarding our return and refund policy. We are here to assist you.

Return and Refund policy

How do I contact the support team?

A: We're here to assist you! Here are the details on how to reach our support team:

Trade Name: Atelier Couture
Email: info@ateliercouturefashion.com

You can contact us via email at any time, and our dedicated support team will respond to your inquiry as quickly as possible. Please provide a detailed description of your question or concern to help us assist you more effectively.

Opening Hours: Our support team is available from 8:00 AM to 9:00 PM, Monday to Friday. If you contact us outside of these hours, we will respond to your inquiry promptly on the next business day.

Physical Address: If you prefer to reach out to us in person or via mail, our physical address is located at 600 Silks Run Suite 1240, Hallandale Beach, FL 33009. Please note that our physical location is for administrative purposes, and we kindly request that all support inquiries be directed to our email address mentioned above for a faster response.

Feel free to contact us with any questions, feedback, or assistance you may need. We're here to provide you with excellent customer service and support your needs.

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