Privacy Policy
Privacy Policy
This Privacy Policy describes how Atelier Couture Fashion (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.
Contact Information
If you have any questions, require further information about our privacy practices, or wish to lodge a complaint, please contact us via email at info@ateliercouturefashion.com or by mail using the details provided below:
Hashaham 7 Lavon 2011800 Israel
Collection of Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." The following outlines the Personal Information we collect and why:
Device Information
Purpose of Collection: We collect this information to ensure the accurate loading of our Site for you and to perform analytics on Site usage for optimization purposes.
Source of Collection: This information is collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purposes: We share this information with our processor, Shopify.
Personal Information Collected: We collect the version of your web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the Site.
Order Information
Purpose of Collection: We collect this information to provide products or services to you as part of our contractual obligations. This includes processing your payment information, arranging for shipping, providing invoices and/or order confirmations, communicating with you, screening orders for potential risk or fraud, and, based on your preferences, providing information or advertising relating to our products or services.
Source of Collection: This information is collected directly from you.
Disclosure for Business Purposes: We share this information with our processor, Shopify.
Personal Information Collected: We collect your name, billing address, shipping address, and payment information (including credit card numbers).
Customer Support Information
Purpose of Collection: We collect this information to provide products or services to you as part of our contractual obligations. This includes processing your payment information, arranging for shipping, providing invoices and/or order confirmations, communicating with you, screening orders for potential risk or fraud, and, based on your preferences, providing information or advertising relating to our products or services.
Source of Collection: This information is collected directly from you.
Disclosure for Business Purposes: We share this information with our processor, Shopify.
Personal Information Collected: We collect your name, billing address, shipping address, and payment information (including credit card numbers).
Sharing Personal Information
We share your Personal Information with service providers who assist us in providing our services and fulfilling our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify handles your Personal Information in their Privacy Policy [Shopify's privacy policy].
- We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
Behavioral Advertising
We use your Personal Information, as described above, to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your Personal Information in their Privacy Policy [Google's privacy policy]. You can also opt-out of Google Analytics by visiting the Google Analytics Opt-out page [Google Analytics opt-out browser add-on].
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to show ads on other websites with our advertising partners to buyers who have made purchases with other Shopify merchants and who may also be interested in our offerings. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may present offers that you might find appealing.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page on understanding online advertising and how it works [NAI page].
You can opt-out of targeted advertising by:
Google: Adjust your Google Ads settings by visiting the Google Ads Settings page https://myadcenter.google.com/.
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.
Please note that opting out of targeted advertising does not mean you will no longer see advertisements. It simply means that the ads you see may be less relevant to your interests.
If you have any further questions or concerns about our behavioral advertising practices, please feel free to contact us using the information provided in the "Contact" section above.
Note: Please remember to insert the appropriate links for Google's privacy policy, Google Analytics opt-out page, the Network Advertising Initiative's educational page, Facebook Ads Settings, Google Ads Settings, Bing Ad Settings, and the Digital Advertising Alliance opt-out portal.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you request us to erase this information. If you would like more information on your right to erasure, please refer to the "Your Rights" section below.
Automatic Decision-Making
If you are a resident of the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making, including profiling, when such decision-making has a legal or significant effect on you.
We [do/do not] engage in fully automated decision-making that has a legal or significant effect on customers using their data. Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.
Services that involve elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences, such as login information and region selection. They also provide information on how users interact with the website, including whether they are first-time or frequent visitors.
We utilize the following cookies to optimize your experience on our Site and provide our services:
https://www.shopify.com/legal/cookies
Most browsers automatically accept cookies, but you can choose whether to accept or reject cookies through your browser settings, typically found in the "Tools" or "Preferences" menu. Modifying your browser settings to block or manage cookies may affect your user experience, and certain parts of our website may no longer be fully accessible.
Please note that blocking cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt-out of specific uses of your information by these parties, please follow the instructions provided in the "Behavioral Advertising" section above.
Do Not Track
Please be aware that we do not alter our data collection and usage practices when we receive "Do Not Track" signals from your browser. As there is no consistent industry understanding of how to respond to such signals, we continue to operate in accordance with our Privacy Policy.
Changes
We may periodically update this Privacy Policy to reflect changes in our practices, operations, or legal obligations. We encourage you to review this policy regularly for any updates. The "Last updated" date provided at the end of this policy indicates the most recent revision.
Complaints
If you have any complaints regarding our privacy practices or handling of your Personal Information, please contact us using the information provided in the "Contact" section above. We will make every effort to address your concerns promptly and resolve any issues.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority Atelier Couture.
Hashaham 7 Lavon 2011800 Israel
info@ateliercouturefashion.com
Last updated: [05/10/2023]
How do I make an order?
: Here's a step-by-step guide to placing an order:
- Choose the desired product: Browse through our online store and select the product you wish to purchase.
- Add to cart: Once you've found the product you want, click on the "Add to Cart" button. This will add the item to your virtual shopping cart.
- Review your cart: To ensure you have selected the correct product, quantities, and any optional variations, review the items in your shopping cart.
- Proceed to checkout: When you're ready to complete your purchase, click on the "Checkout" button. This will take you to the order fulfillment process.
- Provide required information: During checkout, you will be prompted to enter your shipping address, billing information, and any other necessary details. Please ensure all the information is accurate and complete to avoid any issues with your order.
- Confirm and place the order: Before finalizing the purchase, carefully review the order summary, including the products, quantities, and total cost. If everything is accurate, click on the "Place Order" or similar button to confirm your purchase.
- Order confirmation: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase, including an order number. Keep this email for future reference.
If you encounter any difficulties or have further questions during the ordering process, please don't hesitate to reach out to our customer support team for assistance.
How long is the shipping process?
A: The shipping duration depends on the shipping method you choose. Here are the estimated delivery times for each shipping option:
- Economy Shipping ($0.00 Free): This method typically delivers within 5-8 business days.
- Standard Shipping ($12.00 via FedEx Ground): This method usually delivers within 2-4 business days.
- Express Shipping ($26.00): This expedited shipping method usually delivers within 1-2 business days.
Please note that these timeframes are estimates and may vary based on factors such as your location, customs clearance procedures, and any unforeseen circumstances that may impact shipping. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your package.
If you have any specific concerns about the shipping duration for your order, feel free to contact our customer support team, and they will be happy to assist you further.
Can I return an item?
A: Absolutely! We have a Return and Refund Policy in place to ensure customer satisfaction. Here are the details:
Return Eligibility: You can request a return for any reason within 14 days of receiving your item.
Return Process: To initiate a return, please contact us at info@ateliercouturefashion.com within the specified timeframe. Provide your name, order number, and a description of why you would like to return the item. It would be helpful to include at least three clear photos of the item as well.
Return Acceptance: We accept returns for the following reasons:
- Damaged item upon delivery
- Incorrect item sent
Condition of Returned Item: The item must be in its original condition, with all tags and packaging intact. We understand that the item may have been opened or used during inspection, and that does not disqualify it from being returned.
Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds are typically processed promptly within a few business days.
Damages, Issues, and Exchanges: We encourage you to inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. If you wish to exchange an item, please initiate a return and make a separate purchase for the desired item.
Additional Information:
- All returns are free of charge, and we do not impose any restocking fees.
- Return shipping labels will be provided at our expense.
Please don't hesitate to reach out if you have any further questions or concerns regarding our return and refund policy. We are here to assist you.
How do I contact the support team?
A: We're here to assist you! Here are the details on how to reach our support team:
Trade Name: Atelier Couture
Email: info@ateliercouturefashion.com
You can contact us via email at any time, and our dedicated support team will respond to your inquiry as quickly as possible. Please provide a detailed description of your question or concern to help us assist you more effectively.
Opening Hours: Our support team is available from 8:00 AM to 9:00 PM, Monday to Friday. If you contact us outside of these hours, we will respond to your inquiry promptly on the next business day.
Physical Address: If you prefer to reach out to us in person or via mail, our physical address is located at 600 Silks Run Suite 1240, Hallandale Beach, FL 33009. Please note that our physical location is for administrative purposes, and we kindly request that all support inquiries be directed to our email address mentioned above for a faster response.
Feel free to contact us with any questions, feedback, or assistance you may need. We're here to provide you with excellent customer service and support your needs.
