Return policy

Return and Refund Policy:

1. Return Eligibility: You may request a return for any reason within 14 days of receiving your item.

2. Return Process: To initiate a return, please contact us at info@ateliercouturefashion.com within the specified timeframe. Provide your name, order number, and a description of why you would like to return the item. Please include at least three clear photos of the item as well.

3. Return Acceptance: We accept returns for the following reasons:

   • Damaged item upon delivery
   • Incorrect item sent

4. Condition of Returned Item: The item must be in its original condition with all tags and packaging intact. We understand that the item may have been opened or used during inspection, and that does not disqualify it from being returned.

5. Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds will be processed promptly, typically within a few business days.

6. Damages, Issues, and Exchanges: Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. If you wish to exchange an item, please initiate a return and make a separate purchase for the desired item.

7. Additional Information:
   1. All returns are free of charge, with no restocking fee.
   2. Return shipping labels will be issued on our behalf.

   Please don't hesitate to reach out if you have any further questions or concerns regarding our return and refund policy.