Return policy
We have a 30-day Money back guarantee Return & Refund policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns
To start a return, you can contact us at info@ateliercouture.store
.If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@ateliercouture.store
Do you accept returns from these countries?
Yes, I accept returns
How can customers return your products?
In-store
By mail
How will customers get the return label?
Download/print
Select the product conditions that you allow for returns.
New
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WHAT IF THE PRODUCT I RECEIVED IS DEFECTIVE?
Assuming that your item is imperfect from an Atelier Couture Inc shipment or in-store buy, we will trade or discount this item. To return or trade a request, kindly follow the means below for an in-store buy or info@ateliercouture.store
buy. Contact Email: info@ateliercouture.store
After checking the help and affirmation of the case, you will have two choices: we will send you another item or give you a 100 percent discount.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
